Debt Advisor

Uniting People

Posted a day ago, valid for 17 days

Stoke-On-Trent, Staffordshire ST41AA, England

£11.44 per hour

Part Time

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Sonic Summary

The role is for a part-time Customer Support position in Debt Collection at a growing contact center.
Candidates are expected to have proven customer service experience and will engage in both inbound and outbound calling.
The salary for this position is not explicitly mentioned, but it offers 21 hours of work per week on Tuesday, Wednesday, and Thursday from 10 AM to 6 PM.
Key responsibilities include providing debt guidance and helping customers resolve complex inquiries while maintaining high service standards.
Successful applicants will receive full induction training and ongoing coaching to ensure they meet the company's expectations.

Role: Customer Support- Debt Collection- PART TIME

We are looking for exceptional and motivated individual to join our growing contact centre.

Through both inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.

To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.

What we are looking for from you:

- Demonstrate pride in helping others

- Being assertive and compassionate

- Project a positive and friendly attitude

- Expert listening and effective communication skills

- Self-motivation and seeks to achieve targets

- Proven customer service experience

HOURS: TUESDAY, WEDNESDAY, THURSDAY - 21 hours- 10am-6pm (one hour lunch)

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