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The Learning and Development Coordinator will be the organisations lead on learning and development, keeping up to date with developments in Citizens Advice and the wider advice sector, ensuring that programmes of learning and development are in place across the organisation and that there is consistency in the delivery of training across the various teams.
A fantastic opportunity to shape and deliver the organisations learning offering for all team members.
A busy and dynamic role which includes interaction with internal managers, staff members and external collaborators.
A permanent full time role, office based.
We are looking to attract candidates who have experience working in a similar role.
Main Responsibilities:
- Act as lead Learning Supervisor for the organisation and coordinate the work of everyone involved in supporting the learning and development of volunteers andpaid staff and acting as the first point of contact for Citizens Advice Learning and Development Team
- First point of contact for all Staff & Volunteer recruitment within the organisation ensuring the candidate experience is positive for both successful and unsuccessful candidates
- Provide day to day administration support for all L&D activities including paperwork relating to New volunteers, new staff members, internal promotions, volunteer & staff leavers
- Support the induction of all new staff members and volunteers within the organisation and work with the line managers to coordinate programmes of learning that enable them to achieve the required level of competence in their field
- Keep abreast of regulatory requirements for advisers across all our activities, both for new-starters and staff, subject to CPD requirements, and inform managers of changes to the requirements and coordinate activities to ensure requirements are met
- Support managers ensuring that external requirements for CPD are met, organising with relevant managers, programmes of training for existing paid staff and volunteers. The LDC may deliver some sessions where appropriate.
- Support & supervise CASNS' trainers overseeing the CPD of internal trainers across the organisation, ensuring those who need to complete programmes of learning (e.g. PTT LS and above) do so and establishing forums in which trainers can exchange ideas, tips and share resources
- Identify sources of funding for learning and development, and new training or learning initiatives that could benefit the organisation.
- Delivering training where needed the post-holder will be able to deliver training to volunteers, paid staff and partners.
- Monitor the training and development of new staff members including review of probation review documentation and coordinate the administration of successful probation periods. Monitor the training and development of volunteers across all areas of the organisation.
- Collaborate with all members of the organisation to embed a culture of development where people can thrive, feel proud of the work that they do and be supported to be themselves.
Requirements:
CIPD qualification or working towards
PTLLS accredited qualification
Experience of working within an L&D team both coordinating and delivering training
Proficient in the use of MS Office applications with the ability to undertake administrative tasks and create resources electronically
The Ideal Candidate will have:
Experience of developing individuals or groups by providing and delivering training, support and coaching
Experience of assessing performance and giving and receiving feedback, objectively and sensitively with a willingness to challenge constructively
Experience of engagement with all staff members including Senior leaders, demonstrating confidence and credibility
A strong track record of personal development within the Learning & Development field
Understanding of the need for continuous development of the team through supervision, coaching and training
Knowledge of the learning and development sector from experience either in HR or education, including knowledge of relevant regulatory requirements applying to advice work
Knowledge of recruitment and selection processes and practises
Knowledge of Data legislation requirements
Skills
Ability and confidence to communicate effectively both verbally and in writing
Understand the importance of teamwork and be able to collaborate with all members of the team to meet objectives
Ability to work to deadlines and targets and able to prioritise tasks whilst under pressure
Demonstrate an understanding of how to work in partnership and be a positive brand ambassador for the service
Strong computer skills including Microsoft Office and the use of online platforms such as Teams, Zoom
Skilled in L&D activities, including design and rollout of employee training
Excellent organisational skills
Excellent attention to detail
Why Us
The opportunity to work for a recognised charity
Casual dress
Cycle to work scheme
Health & Wellbeing programme
Generous annual leave
