Administrator

At Lantern Fire and Security, we are a trusted provider of fire alarm and security solutions for commercial, industrial, and public sector clients across the UK. With an impressive roster of household names and exciting new contracts, we are growing—and we want you to be a part of it!

We are currently seeking a Helpdesk Administrator to join our friendly team in our beautiful Grade II listed canal-side office in Church Lawton. You’ll play a key role in the daily planning and coordination of our field engineers, ensuring we continue to deliver exceptional service to our clients.

What You'll Be Doing: In this role, you'll be an essential part of our Field Operations team, responsible for managing key contracts and supporting our engineers. Your tasks will vary, keeping your days interesting and dynamic! Key responsibilities include:

• Handling customer calls professionally and efficiently
• Scheduling planned maintenance visits and logging reactive maintenance requests
• Organising engineers' electronic diaries, ensuring smooth communication with clients
• Managing important documentation like specifications, commissioning paperwork, and ensuring it's uploaded to client portals
• General administration, including emails, filing, and system updates
• Collaborating with team members to improve processes and deliver excellent customer service
• Maintaining strong data management practices, ensuring compliance with data protection standards

What We're Looking For: To thrive in this role, you'll need strong interpersonal skills and the ability to collaborate well with a variety of clients and team members. We’re looking for someone who is:

• A great communicator, both written and verbal
• Highly organised, with the ability to manage a busy workload
• Comfortable with Microsoft Office (Outlook, Word, Excel) and quick to pick up new systems
• Able to stay calm under pressure and handle changing priorities with ease

Experience in administration, planning, or scheduling is a bonus, but don’t worry—full training will be provided to the right candidate.

Why Join Us?We value our people and offer a supportive environment where you can grow and develop your skills. In return for your hard work, we offer:

• Monday to Friday, 8:30 am to 5:00 pm (We can offer some flexibility around these hours)
• 23 days of holiday, plus Bank Holidays
• A company pension scheme
• Annual pay review and Christmas bonus
• Wellness program
• Holiday buy back scheme and additional leave
• Casual dress code for a relaxed work environment

If you're a motivated individual with a proactive mindset, we'd love to hear from you! Apply today to be part of our Lantern Fire and Security team.

Job Type: Full-time

Pay: £23,500.00-£26,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking