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IT Support Analyst

Crimson
Posted 3 days ago, valid for 16 days
Location

Stoke-On-Trent, Staffordshire ST9 0ET, England

Salary

£28,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An IT Support Analyst position is available in Stoke-On-Trent, offering a hybrid work model with 3-4 days on-site per week.
  • The role provides support across the client's application catalogue and technology landscape, with a salary of £28,000 per annum.
  • Candidates should have experience in Service Desk support, including incident resolution, hardware diagnostics, and maintaining accurate log entries.
  • Key skills required include strong IT abilities, excellent communication and organizational skills, and a customer service ethos.
  • Interested applicants should submit their CV to Lucy Morgan at Crimson for immediate consideration.

IT Support Analyst

Stoke-On-Trent

Hybrid - 3-4 days on site per week

£28,000 per annum

Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required.

Key responsibilities:

To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and buildsTo ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolutionTo perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolutionTo maintain confidentiality regarding the information being processed, stored or accessed, in line with security policiesTo ensure any changes made are in line with the company change management processes as requiredTo recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processesTo seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles.Participate in workshops to agree effective solutions to IT changeCommunicate and influence where necessary to business stakeholdersKey skills:

* Good IT skills* Ability to work to demanding timelines* Strong focus on team achievements but can work effectively without guidance* Excellent communication skills* Strong organisational skills* Strong prioritisation skills* Strong decision making skills* Ability to adapt and reprioritise solutions within tight time constraints* Strong interpretation of complex requirements* Demonstrates a willingness to learn, and a commitment to quality and continuous improvement* Customer service (end user) ethos* Excellent analytical and problem-solving skills* Knowledge of Microsoft Office 365 and Cloud (MS Azure) environments

Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.