SonicJobs Logo
Left arrow iconBack to search

Service Desk Engineer

Searchability
Posted 12 hours ago, valid for a month
Location

Stoke-On-Trent, Staffordshire ST11 9LH

Salary

£35,000 - £42,000 per annum

info
Contract type

Full Time

Retirement Plan
Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position of Service Desk Engineer offers a salary of up to £26,500 and is based in Stoke office.
  • This is a full-time, on-site role that requires shift patterns and seeks an experienced candidate.
  • The client is a leading global software solutions provider with over 20 years of experience and a workforce of more than 7,000 employees worldwide.
  • Essential skills include excellent customer service, experience with Active Directory, and a background in service management.
  • Candidates should have experience in a service management function and be enthusiastic about providing remote support and managing incidents.

SERVICE DESK ENGINEER

  • Salary up to £26,500
  • Stoke office
  • Full time on-site requirement - Shift patterns
  • Looking for an experienced Service Desk Engineer to join a global organisation.

About the client:Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. Due to extensive growth, they are looking to expand their team, and are looking for an experienced and enthusiastic Service Desk Engineer.

The Benefits:

  • Excellent company bonus structure based on personal performance.
  • Company pension scheme
  • 25 days holiday + bank holidays + birthday off
  • Life assurance
  • Development and training opportunities for career progression
  • Eye care + free gym membership
  • Company events and lunches

The Service Desk Engineer role:

  • Promptly dealing with phone calls and emails
  • Dealing with incidents / requests, and ensuring all tickets are logged
  • Managing open tickets, and working alongside 2nd and 3rd line teams.
  • Providing remote support and fixes

Service Desk Engineer - Essential Skills:

  • Excellent customer service skill sets
  • Experience with Active Directory
  • Ability to showcase your troubleshooting and analytical skills
  • Experience in a service management function

To be Considered...Please either apply through this advert or emailing me directly via . For further information please call me: // . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills:

Service Desk, 1st Line, SLA, Ticketing, Active Directory, Service Management

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.