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Income Advisor – Housing Association – About The Client:
Castlefield Recruitment is collaborating with a well-established housing association in Staffordshire to seek an Income Advisors on an initial 6 week temporary contract with the view to go perm. This role offers flexible home working 3 to 5 days a week, following a short (few days) induction period. The position provides an hourly rate of £17 to £20 per hour through an umbrella company based on a 37-hour working week.
Income Advisor – Housing Association – About The Role:
- Assist in proactive management of rent arrears and debts within specified area.
- Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
- Conduct interviews and correspondence with customers, agreeing on repayments.
- Provide accurate information and advice on welfare reforms to affected customers.
- Ensure adherence to financial procedures and regulations.
- Liaise with external debt collection agencies and other relevant agencies.
Income Advisor – Housing Association – What You Need:
- Experience communicating with customers over the phone.
- experience in handling and resolving rent arrears cases effectively.
- Basic ICT skills and the ability to communicate in writing to a good standard.
