Lettings Manager

18Recruitment are working with a well established Residential Estate Agency and Property Management company. They are currently going through large growth plans and are seeking a highly experienced Lettings Manager, either someone who is a Property Management wanting a set up in career, or an already working Lettings Manager. Salary will be based on experience. This position gives huge potential with a forward thinking company.

Key Responsibilities

• Oversee daily operations of the lettings team, ensuring high levels of customer satisfaction.
• Communicate effectively with clients, addressing inquiries and providing property information.
• Manage administrative tasks, including documentation and record-keeping.
• Utilise multilingual skills to assist diverse clientele and enhance service delivery.
• Organise and prioritise workloads to meet deadlines and achieve sales targets.
• Collaborate with team members to develop marketing strategies and improve service offerings.
• Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette.
• Prepare and manage budgets, monitor expenses, and ensure financial targets are met.
• Train, supervise, and mentor staff members in administrative tasks and customer service best practices.
• Collaborate with maintenance teams to coordinate repairs and improvements efficiently.
• Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and compliant with regulations.
• Develop and implement strategies for property management that enhance tenant retention and satisfaction.
• Conduct regular property inspections to identify maintenance needs and ensure high standards of cleanliness and safety.

Requirements

• Strong administrative skills including proficiency in data entry and office management tasks.
• Exceptional communication skills, both verbal and written, with a focus on professional phone etiquette.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proven experience in property management.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.

Salary

• Salary 28,000 to 35,000 (DOE)

Please apply for immediate consideration and to have a confidential conversion.