- Front Desk Operations:
- Greet visitors and families in a warm and compassionate manner.
- Answer phone calls, direct inquiries, and manage messages promptly and courteously.
- Schedule appointments and manage the funeral director’s calendar.
- Administrative Support:
- Prepare and process documentation related to funeral services, including death certificates, hospital paperwork, and other legal documents.
- Maintain accurate and organized records, both physical and digital.
- Assist in the preparation and distribution of memorial materials, such as obituaries, distribution of order of service, and thank you cards.
- Handle correspondence, emails, and mailings efficiently.
- Support families and loved ones with scanning images or arranging music for ceremonies.
- Customer Assistance:
- Provide support and guidance to families during the arrangement process, ensuring all needs and requests are met with sensitivity and respect.
- Assist families in selecting funeral service options and products, providing information, and answering questions.
- Coordinate with external vendors and service providers, such as florists, caterers, and cemeteries.
- Be able to show families to their loved ones and ensure areas and chapel are set correctly.
- Financial Tasks:
- Manage invoicing, payments, and receipts related to funeral services.
- Cash management
- Dealing with donations incoming to the office and document accordingly
- Office Management:
- Replenish and maintain office supplies and equipment.
- Ensure the office and public areas are clean, organized, and presentable with general housekeeping when required.
- Support the funeral directors with various administrative tasks and special projects as needed.
- A compassionate and sensitive nature.
- Experience with various administration tasks and front of house duties.
- Excellent handwritten communication will be required, in addition to being computer literate.
- Previous work experience within this sector would be advantageous but not essential.
- Ability to multitask and wear many hats.
- Professional nature and well presented.
- The ability to think on your feet and work sometimes alone or independently.
- Strong organisational skills
- Ability to handle sensitive situations delicately with tact, compassion, and respect.
- Attention to detail and accuracy in all tasks.
- A competitive salary
- Sick pay
- Long service bonus
- Pension and holiday package
- On site parking