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Core Group are hiring!
Job Title: IT Support Technician
Salary: Between £30,000 – 35,000 per annum
37.5 Hours per week – More than likely going to be 11:30am – 20:00pm
Office based – Stonehouse, GL10
What will the IT Support Technician role entail:
Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries. This is the tool where work will be assigned and actioned from.
- Provide exceptional IT support to all end users across the warehouses, offices and remote workers, ensuring a high level of customer satisfaction on an ongoing basis.
- Respond to end user requests for IT Support within the agreed SLAs, recording details, identifying priorities and implementing solutions where possible ensuring service levels for end users are met or exceeded.
- Ensure end users are kept informed at all times regarding the status of any outstanding request they have placed with the IT Service Desk and ensure all requests have frequent and detailed updates in the system.
- Ensure all end user devices, applications and systems are tested, managed, and maintained to an exceptional standard.
- Identifies opportunities for improvements to operational efficiencies with the aim of eliminating repetitive issues and implements these as agreed.
If you are interested in this job add please apply and we will contact you.
