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Workshop Service Manager Aftersales, Plant Hire, Commercial Vehicles
Stourport-on-Severn
~£50 - 60,000 pa
Full time, Permanent - Monday - Friday, 40 hours per week
Responsibilities:
- Managing a small team of engineers, technicians, sales and clerical staff to provide exceptional customer care, whether resolving issues on-site or in the workshop, or generating new business through maximising delivery of services with existing key accounts
- Building upon present success of the team and driving positive growth by proactive outreach activities, bringing the service offerings to a broader potential customer-base
- Optimising procedures within the team, reviewing practices and monitoring performances to help staff achieve their best
- Managing departmental budgets, accurate status reporting and meeting of company targets
- Occasional site/customer visits as required
Desirable qualities:
- Self-motivation, with excellent people-management & leadership abilities
- Sound commercial understanding, with exceptional customer interaction skills
- Technical understanding of products and/or market knowledge of customer-base
- Experience in a similar Service Delivery leadership role, or as a Workshop Manager looking to take on more customer-facing duties and commercial responsibilities
If this role suits your skills and experience, please apply now and Ill be in touch shortly. Cheers!
