Customer Service Administrator

The Burford Recruitment Company is thrilled to be working with a leading independent agent for luxury holiday cottage rentals, to find an organised and client-focused individual to join their Customer Service & Finance team. This role will focus on providing exceptional service to guests while ensuring smooth financial operations.

We are seeking a professional with a passion for delivering exceptional customer service. You will be a self-starter, able to manage your workload, and comfortable working with numbers. Previous experience in a customer-facing or office environment is essential, and you will need strong IT skills, including Microsoft Excel and Outlook.

Key Responsibilities

• Customer Service
  • Responding to enquiries from guests via telephone, internet, and email regarding properties, prices, and availability
  • Providing alternative property options and following up with potential guests to maximise sales
  • Managing booking confirmations, guest communications, and after-stay feedback
  • Liaising with Directors, housekeepers, and property owners to resolve guest queries and complaints
• Finance
  • Processing guest payments and reconciling bookings and finance systems
  • Managing the bank reconciliation process and chasing outstanding payments
  • Taking and refunding the security deposit
• Office & Admin
  • Acting as the first point of contact for telephone and email enquiries
  • Handling general office administration tasks to support the daily operations
  • Maintaining databases and spreadsheets for property owners and guest information

Key Skills and Attributes

• Strong communication skills, both written and verbal
• Excellent attention to detail
• Proven experience in customer service, financial administration, or office work
• Ability to manage multiple tasks in a fast-paced environment

Additional Information

• Performance bonus
• Yearly bonus
• Employee discount
• Monday to Friday
• 37.5 hour week
• Up to 15 hours of overtime every three weeks (paid at 17.75/hour or taken as TOIL)
• 1 in 7-8 weekends on a rota basis