Credit Controller

A little bit about us ….

Muntons is a significant global supplier to the food and drinks industry and has been producing high-quality malt and malted ingredients for some of the most famous, and well-loved brands around the globe for the over 100 years. Successful and growing with customers ranging from multinational food and beverage producers to start ups and small independent craft brewers and distillers, you’re likely to have tasted our products already, without even knowing it! You’ll find our headquarters in Suffolk, and our other production sites in East Yorkshire and Thailand. We also have sales offices in Asia, Europe, and America. We are passionate about malt, malted ingredients and sustainability; being the leaders in our field we are over halfway to meeting or beating our net zero carbon target by 2050. We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients.

What you will be doing:

Key responsibilities and tasks

To safeguard the company assets by ensuring monies owed to the company are collected on time and to ensure that credit provided to customers is controlled within the scope of the Credit Management policy; to reconcile bank accounts on a daily basis; and to assist in the efficient functioning, and delivery of services, provided by the Finance Team.

• Maintain sales ledger to minimise overdue debts with customers; communicating with customers directly to collect amounts owed, and solving any queries with internal teams.
• Ensuring that the credit policy is adhered to when considering requests to release blocked sales orders, and taking appropriate action after checking status of customer account and customer credit limits.
• Using credit referencing software to respond to applications for credit and provide Sales Managers and customers with details of credit limits and terms.
• Work with our insurance brokers to review and renew insured credit limits when our insurance policy is up for renewal.
• Monitor any communications from credit reference providers and update Sales Managers on any recommended changes to credit limits and customer status based on data provided by credit reference agencies.
• Contact customers regarding clearance of credit balances.
• Daily allocation of bank movements onto SAP, supported by daily bank reconciliations.
• Enforce third party collections and communicate actions to the appropriate sales manager
• Update SAP master data with customer credit information.
• Issue statements to customers twice monthly.
• Issue dunning emails to customers on a daily basis.
• Provide accurate documentation for Letters of Credit and Cash against Documents when requested by Sales.
• Monitors accounts for bad debts and seek approval to provide and / or write off.
• Produce weekly aged debt reports to Sales Managers.
• Send copy invoices/ credit memos when requested.
• Provide cover for other Finance team roles.
• To undertake any other duties appropriate to the role.

What we are looking for:

To excel in this role, you should possess the following skills:

• A good understanding of sales ledger, and proactive role in collecting debts of company debtors
• Able to manage recording of payments, and ensuring the integrity of the accounts
• Be complianct with credit policy guidelines in regard to account management and company policies
• Ensure effective and efficient cash collection
• Assessing new credit requests and reviewing customers’ credit rankings with banks and risk to business
• Review of existing processes and looking for opportunities for improvement
• Confident and comfortable having difficult conversations with internal and external customers
• Ability to build and maintain relationships, both internally and externally
• Ability to manage customer/supplier expectations through exceptional communication skills and provide an informed, professional service to all customers (internal and external).
• Undertake SSC activities in relation to other operational area

Key behaviours and competencies:

• Team Collaboration: Actively contributes to team working and cooperates with others, fostering a collaborative environment.
• Task Management: Ensures tasks and activities stay on track by promptly raising any issues or concerns.
• Problem Identification and Escalation: Identifies problems and opportunities and escalates them to the appropriate channels for resolution.
• Alignment with Company Values: Demonstrates adherence to the company's values and aligns their actions and behaviours.
• Respectful and Welcoming: Promotes a welcoming environment, treating everyone equally, fairly, and with respect.
• Proactive and Positive Attitude: Exhibits a proactive, positive, and can-do attitude towards tasks and challenges.

What We Offer:

• Competitive Salary: Reviewed annually to ensure you’re rewarded fairly for your hard work.
• Performance Bonus: A company profit-based bonus that lets you share in our success.
• Pension Plan: We contribute 5% to your pension, helping secure your financial future.
• Health and Wellbeing: Access to a Health Cash Plan with a Reward Scheme, Employee Assistance Programme, and Life Assurance.
• Work-Life Balance: Flexible working arrangements to help you balance your personal and professional life.

Why Muntons?At Muntons, we believe in investing in our people and creating a supportive, rewarding work environment. If you’re looking for a role where you can make a real impact and grow your skills in a stable, thriving company, we’d love to hear from you.Apply today and become a part of a team that values quality, safety, and teamwork!