Back to search
Location:Stratford
ContractType:6-MonthFixedTermContract(FTC) then high likely to go Permanent
Salary:28,000perannum
HoursofWork:MondaytoFriday,9amto5pm
TeamSize:Smallteamof5,withplansforquickgrowth
WorkArrangement:Fullyoffice-basedrole,nohybridworking(maybeconsideredafterprobation,butnotguaranteed)
AbouttheCompany:AleadinghousingcompanybasedinNewhamisdedicatedtoaddressingtheshortageofhomesintheborough.Theirmissionistodeliverhigh-quality,affordable,andprivaterentalhomesthatenhancethecommunity'swell-being.Theyvaluediversityandinclusion,reflectingthevibrantcommunitytheyserve.
RolePurpose:TheCustomerServicesAdministratorwillbethefirstpointofcontactforincomingcallsandemails,handlingresidentenquiriesrelatedtohousingmanagement,repairs,maintenance,andcomplaints.Theroleinvolvessupportingthemanagementteamwithgeneralcustomerservicesandadministrativefunctions.
KeyResponsibilities:
- Handlingincomingcallsandemails,resolvingcustomerenquiries,anddirectingresidentstorelevantinformationonthecompany'swebsite.
- Assistingresidentsinsigningupfortheself-serviceportal.
- Forwardingservicerequeststhatcannotberesolvedatfirstcontact.
- Recordingallcustomerenquiriesandrepairsinthecustomerrelationshipmanagementsystem.
- Loggingmaintenanceenquirieswithcontractors,closingrepairworkordersoncecompleted,andprocessinginvoices.
- Contactingcustomerspost-repairtoconfirmsatisfactionandcompletecustomersatisfactionsurveys.
- Schedulingappointmentsfornewcustomersinterestedinviewingpropertiesavailableforrent.
- Providingad-hocadministrativesupporttothepropertymanagementteamasrequired.
- Experienceintheprivatesectorhousingorlocalgovernmentpreferred.
- Excellentcustomerserviceandlisteningskills,remainingcalm,empathetic,andprofessional.
- StrongITandkeyboardskills.
- Excellentwrittenandverbalcommunicationabilities.
- AbilitytoprioritizeworkloadandworktoKeyPerformanceIndicator(KPI)targets.
- Customer-focusedwithapositiveattitude.
- Usedtoworkinginaperformancecultureenvironmentandaspartofateam.
- Willingnesstoundertakeongoingtraininganddevelopment.
- Takingownershipandaccountabilitytoresolvecustomerenquiries.
- Trustworthyandcredible;anexcellentrolemodel.
- Highlymotivatedwithstrongworkstandardsandethics,andateamplayer.
- Confidentpersonalitywithstronginterpersonalskillstoliaisewithnumerousstakeholderseffectively.
- Abilitytomakesoundjudgmentsinchallengingsituations.
- Ateamplayerwhocanunderstandandcontributetowiderorganizationalstrategicandoperationalobjectives.
- Competitivesalaryandbenefitspackage.
- Opportunitytoworkinasupportiveandcollaborativeteamenvironment.
- Professionaldevelopmentandcareergrowthopportunities.
- Achancetocontributetomeaningfulprojectsthatmakearealimpactinthecommunity.
- Accesstoongoingtraininganddevelopmentprograms.
