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Tech Service Engineer
Location: Stratford
Salary: £32,000 - £36,000 per annum
Benefits: 23 days holiday + bank holidays, employer pension contribution, and an early finish on Friday.
Working Hours:Monday to Thursday: 8:30 AM - 5:00 PMand Friday: 8:30 AM - 3:00 PM
About the Role:
We are looking for a Tech Service Engineer to join a company based in Stratford Upon Avon who is dedicated to creating life-changing products, and your role will be key in providing technical support, training, and repairs.
Key Responsibilities:
- Provide training on devices, both on-site and remotely.
- Manage and organize training sessions, keeping track of participant records.
- Perform repairs and servicing onproducts, including fault finding and component-level repairs.
- Ensure service and repair processes are efficient and meet company standards.
- Handle customer queries, providing technical support by phone and email.
- Maintain and monitor loan equipment, ensuring it's ready for use.
- Work with internal teams on technical issues and participate in regular service meetings.
- Complete necessary administrative tasks using company systems.
Requirements:
- At least 3 years of experience in a similar service or repair role.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, with a customer-focused approach.
- Technical ability to diagnose and repair at a component level, with training.
- Proficient in using computer systems for service and repair records.
- Experience in a regulated industry is a plus.
- UK driving license required.
INDL
