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Our client delivers award-winning mainly virtual live training sessions and programmes to corporate and public-sector organisations working with some top name companies and brands. They have a first-class reputation for quality, have many long-term customers and are known and respected for their pioneering work.
They currently have an exciting vacancy at their office in Stroud, to join the team as Training Operations Co-Ordinator. Daily tasks include maintaining excellent relationships with clients and trainers, booking meetings, confirming training dates and times with clients and trainers, managing and confirming all training logistics, managing evaluation and supporting sales. Your overall role will be to ensure the successful delivery of all training whilst delivering excellent customer service. Ideally you will have some experience in training or events organisation.
Responsibilities:
- Communicating with customers and trainers to arrange all training
- Managing customer invoicing
- Confirming final logistics with all stakeholders
- Dealing effectively with any amendments to logistics
- Ensure successful delivery of training
- Setup and management of training evaluation
- Booking training follow up meetings with customers
- Supporting sales and marketing
Candidate Attributes:
- Exceptional Communication: Building and maintaining strong relationships and articulating ideas clearly through both written and verbal communication on the phone and on video meetings. Being a team player.
- Confidence and Agility: Quick thinking, adaptability, and the ability to think on your feet including when working under pressure.
- Problem-Solving Skills: An innate ability to identify solutions in challenging situations.
- Initiative: Ability to take initiative and improve existing processes.
- Attention to Detail: Consistent accuracy when handling client and trainer interactions.
- IT and CRM Proficiency: Competent in using Word, Excel and PowerPoint and ability to easily - learn new IT tools and CRM systems to manage client information and enhance service delivery.
- Well organised: have excellent organisational skills and the ability to prioritise effectively
Hours - Monday - Friday - 9am - 5.30pm with potential hybrid working option
Salary - £30,000
