Technical Service Delivery Manager

Job Title - Technical Service Delivery Manager

Location - Stroud, Gloucestershire (hybrid working)

Salary - £40,000 - £50,000 pa + bonus + package (inc. private health care and dental)

Contract type - Full time, Permanent

Concept have been engaged by a Gloucestershire based MSP working at the forefront of networking and Cisco technology, to recruit an experienced Technical Service Delivery Manager to join their professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams.

Key Responsibilities include (but not limited to)

• Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource.
• Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps.
• Act as a point of technical escalation for network and infrastructure queries for the sales teams.
• Assist with the creation of technical design documentation and statement of works.
• Support the sales teams with tender responses.

Candidate Specification

We can consider individuals coming from a technical engineering, support, solutions design, presales, or similar background. However, we would need the individual to possess a strong technical understanding of networks and infrastructure.

Further requirements include:

• Strong communication and stakeholder management skills.
• Able to support with design and project delivery.
• Commercial awareness and understanding of budget planning.
• Ideally coming from a Managed Service Provider or Reseller background.
• Good understanding of different network vendors and products.
• Basic cyber security awareness

For more information on this role, please apply with an up-to-date copy of your CV.