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- Competitive salary of £23,800 per annum
- Company pension plan
- Life assurance plan
- 28 days of paid annual leave
- Career development opportunities and training
- Reviewing and actioning accounts at various stages, ensuring appropriate progress.
- Updating computer records following enforcement visits, telephone calls, or correspondence.
- Negotiating payment arrangements in line with client guidelines.
- Handling correspondence, including composing bespoke responses.
- Managing telephone inquiries from clients, debt advisory groups, and third parties.
- Assisting walk-in customers and authorised third parties in resolving accounts.
- Ensuring appropriate action is taken for vulnerable customers in accordance with guidelines.
- Understanding and advising on different forms of insolvency and their impact on regulations.
- Covering additional job roles, including Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as needed.
- Strong attention to detail and organisational skills
- Excellent communication and negotiation abilities
- Professional, empathetic, and ethical approach to customer service
- Ability to handle potentially challenging conversations in a calm and respectful manner
- Experience in administrative, financial, or customer service roles is desirable but not essential
