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Job description - Customer Services
About us
My client is a specialist motor insurance broker who helps customers that have struggled to find motor insurance due to their circumstances. They ae looking for customer service agents to join the team.
Please see below a brief description of the role:
- Answering inbound enquiries from customers.
- Making changes to customers policies.
- Trying to find solutions to retain customers.
- Processing customer documents and identifying any potential fraud.
- Reviewing policies and identifying any issues.
- Recovering outstanding balances after cancellation.
- Liaising with our insurer partners.
Although not essential, the ideal candidate may have:
- Previous customer service experience
- Good verbal and written skills.
- Ability to work in a fast-paced environment.
- Must be able to work shifts.
Requirements
- English and Maths at GCSE level.
- No previous unspent criminal convictions.
Salary is £23,500 with potential of monthly bonuses.
Full training is provided with successful hires.
Job Type: Full-time
Working Hours: Monday- Friday (Shift Work) 8:30-19:00 and 1 in 3 Saturdays 09:00-13:00
