Customer Service Representative

Thrifty Car & Van Rental

Posted a day ago, valid for a month

Sunbury-On-Thames, Surrey TW16, England

£24,000 per annum

Full Time

Retirement Plan

Employee Discounts

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Sonic Summary

The position of Customer Service Executive is a full-time role requiring 40 hours of work per week, including Saturday mornings on a rota basis.
The job offers a salary of £22,000 per year and does not require prior experience, making it suitable for those starting their careers or seeking retraining.
Key responsibilities include assisting customers with car rentals, managing administrative tasks, and ensuring compliance with company procedures.
Candidates should possess excellent customer service and communication skills, strong administrative abilities, and a full driving license held for at least 12 months.
Thrifty, the largest privately owned leasing company in the UK, offers various benefits including 30 days holiday, a company pension scheme, and employee discounts.

Job Title:Customer Service Executive

Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits:

30 days holiday (including bank holidays)
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!

The Role:

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Main Duties

Identify and exceed customer requirements
Ensure all administrative tasks are completed daily
Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
Maintain a full understanding of retail rental procedures
Consistently comply with the Thrifty process
Answering phone calls and responding to emails
Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
Work within Service Level Agreements to ensure the branch meets all its KPI objectives
Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.

Skills, Experience, and Qualifications Required

Excellent customer service and communication skills
Strong administrative skills
Proficient computer skills
A full driving license (held for at least 12 months).

About us:

Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.

We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!

APPLY NOW and joinus!

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