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Your new companyYou will be working for a global oil and gas company based in Sunbury.This role will operate on a hybrid working model with the expectation to be in their Sunbury offices 3 days per week with the remaining 2 days as WFH.Your new roleYou will be working as a Temporary People Care Advisor (HR Advisor) for an initial 6 months however there is potential for this role to extend.People Care Advisors are the first point of contact for HR related matters; the team are policy and process experts, dedicated to delivering the best experience.The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes. The role holder will also perform people and culture transactions and contribute to continuous improvement activities.Some duties will include:
- First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include:
- Life event queries (how to, when, where)
- Time and attendance queries (how to, what type, when)
- Reward, performance and compensation queries
- Coaching line managers through employee relations queries
- Providing exit guidance
- Use our operating framework and service enabling technologies to manage queries.
- Create, update, triage and/or resolve cases according to our services commitment
- Follow defined problem and incident management processes, escalate where necessary
- Proactively seek advice on unclear processes and suggest solutions to problems
- Evaluate high risk cases/trends and deliver regular updates to leads
- Execute in-scope transactions in people and culture applications
- Support basic people and culture system(s) navigation
- Promote the use of self-service
- Diagnose individual system queries and seek resolution
- Perform initial investigation for technical issues and triage them to the centralized application support team
- Support proactive project activities
- Support new joiners, movers and leavers by providing enhanced care services
- Identify and execute continuous improvements opportunities
- Support knowledge creation and maintenance
- Support global change and implementation projects
- Support cyclical people and culture activities
What you'll need to succeedIn order to succeed in this role, you will have previous experience in a HR advisor role where you will have employee relations experience. Ideally this will have been in a shared services environment.What you'll get in returnIn return, you will receive an hourly rate of between £21.55 - £24.90. Please note this is an umbrella rate and PAYE rates will be slightly lower.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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