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Job Title: German Speaking Customer Service Advisor
Contract: 12-Month Fixed Term Contract (Very likely to go permanent)
Location: Sunderland (commutable distance required)
Salary: £27,500 - £30,000 + 7.5% Annual Bonus
Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on a 12-month fixed-term contract, with the strong likeliness to become permanent. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
- Order Processing: Managing and processing customer orders efficiently.
- Logistics & Tracking: Providing accurate updates on order status and shipping.
- Customer Support: Answering phone calls and handling email enquiries in German.
- Problem Resolution: Investigating and resolving customer issues promptly.
- Problem Solving: Proactively addressing challenges to ensure customer satisfaction.
- Stock Queries: Responding to customer inquiries about product availability and stock.
What We're Looking For:
- Native-level fluency in German (both spoken and written)
- Excellent customer service skills with a focus on delivering positive outcomes
- Great communication skills and the ability to handle queries with a professional, friendly approach
- Attention to detail and a proactive, can-do attitude
- Must be within a commutable distance to Sunderland
Benefits:
- Competitive salary with 7.5% annual bonus
- 25 days holiday with the option to buy or sell additional days
- 50% discount on products
- Private medical insurance and health cashback plan
- Gym membership discounts
- Dental insurance
- Life insurance and Group Income Protection
- Season ticket loans for public transport
- Car breakdown cover
- And many, many more!
If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to to join our client's fantastic team!
