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1st Line Support

Proactive Appointments
Posted a day ago, valid for 11 days
Location

Sunderland, Tyne and Wear SR4 6ST, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The client is seeking a motivated support engineer for a remote 1st Line Support role, with the requirement to travel to client sites as needed.
  • Candidates should have a passion for IT and a desire to start and grow their careers, with training provided for technical aspects.
  • Key responsibilities include providing end-user support, managing tickets efficiently, and ensuring timely resolution of issues.
  • A full driving license and own vehicle are essential, along with a good understanding of Microsoft Cloud services; certifications like CompTIA or Microsoft qualifications are a plus.
  • The salary for this position is not specified, but candidates should ideally have some relevant experience, although specific years of experience are not mentioned.

1st Line Support

Remote - travel to clients sites when required

Our client is looking for a motivated support engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. 

Key Responsibilities

•          Provide end user support via remote technologies and telephone support

•          Flexibility to attend customer sites to provide on-site support as required

•          Technical support for all endpoints - desktops; laptops and mobile devices.

•          Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary

•          Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible.

•          Work to ensure all tickets are owned and progressed through their lifecycle to a prompt resolution and agreed customer closure,

•          Create and maintain support documentation and knowledgebase articles

•          Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times

•          Work with internal and external resources to facilitate the prompt resolution of issues

•          Ensure SLAs and OLA’s are proactively managed and attained

Qualifications and experience

•          Full driving license (and own vehicle) is essential. Willingness to travel

•          A good level of understanding of Microsoft Cloud services and what they are and what services they provide.

•          Comptia or any Microsoft Qualifications will be an advantage 

1st Line Support

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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