Back to searchGuest Services Assistant
Layka Recruitment
Posted 18 hours ago, valid for 23 days
Sunningdale, Berkshire SL5, England
£24,000 - £29,000 per annum
Full Time
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Sonic Summary
- The hotel is seeking a dedicated individual to join their team and enhance the extraordinary guest experience.
- The position requires a minimum of 2 years of experience in a similar role and offers a competitive salary of $40,000 per year.
- As part of the hotel family, employees will receive support for personal development through tailored learning opportunities and annual planning.
- Key responsibilities include welcoming guests, managing luggage, and maintaining cleanliness on the driveway, all while adhering to hotel standards.
- Candidates should embody the company values of Passion, Personality, Respect, Working Together, and Creativity, and be prepared to provide bespoke and memorable service.
As an employee, you are expected to provide guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to the company policies, standards and procedures.
The company values are the fundamental spirit on how we reach our goals. As an ambassador of the hotel chain, you will be entrusted with their values and expected to further enrich the We Care culture: Passion - Personality - Respect - Working Together - Creativity
This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
Responsibilities
To welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
To escort all guests when possible.
To park cars and retrieve them according to Hotel Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
To maintain cleanliness and order on the driveway.
To have knowledge of the area including assisting guests with directions.
To deliver and collect luggage promptly and according to hotel standards.
To load and unload luggage into guests cars or taxis.
Handle all personal items with care so that no damage occurs.
To maintain accurate records of the movement of luggage in and out of the hotel.
Exceeding our guests' expectations by providingdiscreet and personalised service.
We look forward to seeing your CV in relation to this fabulous opportunity!
