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STEM Graduate - Customer Support Coordinator - Surbiton, Surrey
£23,000 - £25,000 plus benefits
We are recruiting for a Customer Support Coordinator to join our client an impressive global brand and in this role the Customer Support Coordinator will deliver a full administrative support service to the field teams and customers within their Healthcare Business Unit. You must have obtained a STEM related degree, minimum 2:1 classification from a top 40 university and have strong analytical and problem-solving skills.
Responsibilities
- Deliver excellent customer enquiry handling, through proactive communication
- Ensure all administrative processes and procedures are documented and regularly maintained
- Operate business processes including, but not limited to; SAP, CRM, Databases, Reporting.
- Facilitate inbound and outbound logistics
- Escalate issues arising from processes failure, customer complaints, field team feedback and logistics.
- Provide customers with first line communications, and support for all enquiries.
- Provide field staff with first line communications, status, support, and escalation for all enquiries.
- Review, propose and participate in maintenance to improve business process and efficiencies
- Investigate issues and impacts of aged debts associated with payment delays and large value orders
- Maintain a strong understanding of the company’s party product ranges to be able to effectively diagnose issues.
- Manage local marketing events and team meetings and co-ordinating booking stands, hotels and logistics.
- Manage marketing merchandise, coordinating stock inventory, and sourcing new merchandise.
What’s On Offer
- 27 days holiday per year, rising to 32 with years of service
- Contributory Pension scheme
- Life assurance
- Private medical care
- Private dental insurance
- Employee assistance programme
- Green travel allowance of £840 per annum
- Discount on company products
Bluetree Recruits Ltd is an Equal Opportunities Employer and acts as an Employment Agency in relation to this vacancy. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age and other protected status as required by applicable law. We can only consider applications from candidates who are eligible to work in the UK.
