Customer Service Manager

Pertemps Tamworth

Posted 4 days ago, valid for 2 days

Sutton Coldfield, West Midlands B75 7RW

£35,000 per annum

Full Time

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Sonic Summary

Salary: £35,000 per annum
Experience required: Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role
Main duties: Oversee and lead the sales support team to ensure excellent customer satisfaction
Leadership & Management responsibilities include supervising, mentoring, managing team performance, setting clear objectives, and handling escalated customer complaints
Skills required: Proven track record of maintaining high levels of customer satisfaction, good team development and leadership skills, experience working for a manufacturing business advantageous, experience with SAP/ERP would be an advantage

Are you an experienced Customer Service Manager looking for a new and exciting opportunity ? If so Pertemps are supporting our successful client based near Sutton Coldfield who are looking for a dynamic Customer Service Manager on a full-time permanent basis. Please note this is an office-based role (No hybrid).Working hours:Monday – Friday no weekends and in return and fantastic salary of £35,000 per annum.Main duties:Main responsibilities are to oversee and lead the sales support team to ensure excellent customer satisfaction. The Customer Service Manager is responsible for overseeing and leading the customer service department to ensure excellent customer satisfaction. This role involves developing effective customer service policies, handling escalated issues, and implementing strategies to improve the overall customer experience.Leadership & Management:

Supervise, mentor.
Manage team performance and provide regular feedback.
Set clear objectives and goals for the Sales support team.
Conduct regular performance reviews and identify areas for improvement.
Handle escalated customer complaints and issues, ensuring swift and effective resolution.
Coordinate with other departments to resolve customer issues and improve processes.

Experience:

Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.

Skills:

Proven track record of maintaining high levels of customer satisfaction in a fast-paced industry.
Good team development and leadership skills.
Experience working for a manufacturing business advantageous.
Experience of using SAP / ERP would be an advantage.

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