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Sutton Coldfield
Customer Success Manager

Customer Success Manager

Gleeson Recruitment Group

Posted 6 days ago, valid for 8 hours

Sutton Coldfield, West Midlands B75 7RW

Full Time

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Sonic Summary

The Customer Success Manager will oversee customer engagement strategies to enhance satisfaction and retention.
This role requires a minimum of 3 years of experience in customer success or account management, particularly in the technology sector.
Key responsibilities include managing daily operations, ensuring timely onboarding, and implementing customer feedback strategies.
The position also involves tracking customer satisfaction metrics and ensuring compliance with industry standards.
Salary details were not specified in the job description.

Customer Success Manager - Adoption/Growth/Renew

Role Overview

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success.

Key Responsibilities

Manage the daily operations of the customer success team.
Ensure timely completion of customer onboarding processes, meeting set quality standards.
Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery.
Track and report on customer satisfaction metrics and project progress to senior management.
Ensure compliance with industry standards and internal policies related to customer service.
Assist in the development and implementation of process improvements to enhance customer experience.

Qualifications & Experience

Minimum of 3 years of experience in a customer success or account management role in technology
Experience with customer relationship management (CRM) systems and tools.
Knowledge of customer success best practices and strategies.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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