Office Manager

If you enjoy the hustle and bustle of a varied role, love using your organisation skills to ensure smooth daily operations, and can hit the ground running, this Office Manager position is worth serious consideration.

What’s in it for you?

• Work hours: Monday to Friday, 8:30am to 5pm
• Salary: £30,000 - £40,000
• Free onsite parking

Office Manager Responsibilities:

• Work in collaboration with two others to ensure the smooth running of the department, which incorporates sales and administration
• Oversee and act as a mentor to a team, which involves providing day-to-day support, implementing KPIs, and conducting reviews and appraisals
• Arrange and deliver training to team members to enhance their understanding and skills, as required by the business
• Regularly review individual and departmental KPIs, ensuring the team and wider business are aligned with the overall company goals
• Introduce and implement new processes and procedures that enhance team and business performance
• Support the sales team with administration which includes processing orders, updating customer information, and liaising with the internal team to arrange delivery
• Assist the customer service team by handling incoming queries and resolving any issues, ensuring high levels of customer satisfaction are maintained
• Administer and manage customer agreements, successfully negotiating terms that are fruitful for both parties
• Provide administration and PA support to the senior management team, which includes managing inboxes and preparing correspondence
• Produce weekly and sales reports to track overall performance and analyse margin performance
• Take responsibility for all office operations, including office supplies, equipment, cleaning and facilities

Office Manager Skills and Experience:

• Strong and meticulous Administrator, with previous experience gained as an Office Manager, Customer Service Manager or Sales Manager
• Proven track record of managing and mentoring a team and is confident in delivering training and performing appraisals and one-to-ones
• A team player, who can work as well independently as they can in a team and can use their initiative to complete an array of tasks
• Excellent communication and interpersonal, confident communicating at all levels including senior management, customers, colleagues, and suppliers
• Enthusiastic, proactive and positive, with a good work ethic
• Superb organisation and time management skills, able to juggle multiple projects and meet deadlines
• IT literate, a confident user of all MS Office packages, particularly MS Excel