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- First point of contact for general HR queries - providing high-quality, effective and consistent advice and guidance to the wider business
- Support line managers with people matters, covering the full employment life cycle, including recruitment, people development, employee well-being and engagement, performance management, flexible working, and employee relations.
- Offer ER advice to line managers, including support for investigations, disciplinary, grievance, and capability issues. If necessary, escalating complex cases to the HR Manager.
- Support effective absence management – provide guidance on best practice and procedures, including occupational health referrals and support for return-to-work.
- Maintain accurate records and documentation. Draft and review letters and other relevant documents as necessary.
- Provide reports on key people metrics, analyse data to identify trends and recommend proactive measures.
- Support Team Leaders and Managers with developing and enhancing their people management knowledge and skills – offering coaching and ensuring appropriate training is delivered.
- Contribute to the HR strategy through the delivery of HR projects and initiatives.
- CIPD level 5 or equivalent and a good understanding of employment law.
- Proven experience in HR advisory roles, including ER experience / hands on generalist role.
- Excellent interpersonal skills and communication skills, with the ability to build effective working relationships at all levels of the organisation.
- Knowledge and confidence to coach and train others on people management approaches and procedures.
- Excellent attention to detail and accuracy.
- Highly organised and able to manage a varied workload, prioritising time efficiently and working effectively as part of a team.
- High integrity with high level of discretion and diligence at all times concerning protecting and processing sensitive and confidential employee data and information.
- Good IT skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams) and familiar with HR technology and systems.
- Proficiency in data analysis and reporting.
- Flexible and adaptable to support a range of departments and functions within the business
- Mental Health First Aid qualification – preferred
