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Role: First Line Support IT Technician - Office BasedSutton in Ashfieldc£27,300.00 + Great Benefits
We have an excellent opportunity for an experienced First Line Support IT Technician to provide support to the business via a helpdesk system. Working for a great company based in Nottinghamshire that offers a lovely, friendly working environment and great benefits.
This is an office-based role and remote working is not an option.
The role of First Line Support IT Technician will involve:
- Providing support to internal staff members and being point of contact for error reporting via an IT ticketing system.
- Day to day support of internal users on hardware, software, and systems issues.
- Installing and configuring computer hardware operating systems and applications
- Talking employees through basic password resets, lock outs and setting up new users
- Escalating complex technical issues to senior IT Team and dealing with third party support
- Ensure security systems and servers are up to date, maintaining ensuring backups are completed.
- Monitoring and maintaining computer and operating systems and networks carrying out planned preventative systems maintenance and updates.
- Keeping up- to date with the latest technology and systems as required
- Attending meetings as required
The ideal candidate for role of IT Support Technician will have:
- 1st/ 2ndline support experience and technical problem solving / troubleshooting abilities.
- An excellent understanding and experience of PC Set ups and installations.
- Experience of MS Operating systems and Office 365 applications
- Experience of CRM Systems and SQL and advantage
- Excellent customer service and the ability to liaise with staff at all levels.
- The willingness to work on all levels of IT issues both hard and software
Do not miss out apply now!!
Interested?? Call TurnerFox Recruitment or send your CV
Thank you for applying with us. TurnerFox Recruitment Team
Unfortunately, we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.
Keywords: IT Support / IT Helpdesk / IT Technician / Hardware Support / Software Support / 1st Line support / IT Support Technician / 2nd Line Support / 3rd Line support / IT Engineer / First line support / second line support /
