Customer Service Advisor

Halmer Recruit

Posted 11 hours ago, valid for 23 days

Sutton, Surrey SM3 8AP, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The client is seeking a Customer Service Representative to join their rapidly expanding team.
The role requires a salary of £24k to £25k and is suitable for individuals with prior retail experience looking to transition to an office environment.
Candidates will be responsible for handling incoming calls, recording information, and managing appointments while working collaboratively within a team.
The position offers full training and a supportive work culture, with hours from Monday to Friday and one Saturday each month.
Key skills needed include teamwork, customer service aptitude, organizational skills, and the ability to work under pressure.

Customer Service Representative

Our client

We have recently partnered with an extremely fast growing business who are currently expanding in their customer service division so are looking for representatives to join their dynamic team. They provide themselves in their exceptional standard of service was is consistently delivered by thoroughly understanding client needs and have recently landed additional contracts so are looking for new additions to join their team. This opportunity would suit an individual working in retail and is looking to gain more experience in an office environment as full training is provided.

Hours- Monday - Friday (one Saturday every month)- 8am - 5pm or 9am - 6pm

Salary: £24k/£25k

Job description

First point of contract for all incoming calls and making sure that all queries are dealt with in a professional manner.
Recording all call information onto the system accurately and sending out confirmations on the CRM system.
Working efficiently in a team dynamic and making sure that all targets are achieved daily.
Booking in appointments to manage diaries and organise external parties.
Support internal divisions and manage administration tasks with good attention to detail.

Key skills

Team player
Customer service
Organised with good attention to detail
Ability to work well under pressure
Flexible

What’s on offer

Full training
Supportive working culture
Health and wellbeing resources
Overtime options

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