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Job Description - Customer Service Assistant
Title: Customer Service Assistant
Location: Surrey, United Kingdom (Hybrid - 3 days office / 2 days WFH post-probation)
Salary: £24,000 ( Depending on Experience)
Benefits:
- Pension
- Private medical insurance
- Life assurance
- Cycle to work scheme
- 22 days annual leave (increasing by one day each year to 25 days)
- An additional day off each year to celebrate your birthday or an alternative special
event.
The Role:
Our client is looking for a dynamic and passionateCustomer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.
This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.
Job Responsibilities:
- Be the first point of contact for clients and suppliers via phone and email.
- Deliver high-quality, timely support by resolving client and supplier queries efficiently.
- Maintain accurate records by updating and closing cases within the internal portal.
- Provide support to the broader Waste team including Account Managers and Compliance staff.
- Handle administrative tasks such as document collection and uploading.
- Ensure services are delivered to internal SLAs and exceed client expectations.
Professional and Personal Attributes:
- A minimum of 2 years’ experience in a Customer Service or Client support role.
- A dynamic, client-focused mindset with a passion for delivering great service.
- Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
- Strong organisational and multitasking skills under pressure.
- A detail-oriented problem-solver who takes initiative and follows through.
- Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
- GCSE English & Maths (Grade C/Level 4 or above).
- A genuine interest in ESG, sustainability, and helping organisations make a positive impact.
