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We are currently seeking an Senior Operations Co-ordinator ,You will be helping to support a small team of operators tasked with ensuring operational details of our events are planned in advance in an accurate and timely manner. This includes booking venues, confirming accommodation and transport arrangements, as well as coordinating logistics of multiple groups. You'll be hands on during our events, leading our resort teams, communicating with customers and the students attending, manging event timings, travel logistics and problem solving on the ground.
The Job:
- Supporting you Operations Manager in onboarding and developing junior team members.
- Taking ownership of an event, or element of an event, to ensure that work delegated between the team is planned and completed effectively.
- Ensuring tour documentation and supporting literature is completed accurately and to a high standard and within turnaround times
- Encouraging good customer service, liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking.
- Liaising with suppliers and building stronger relationships to source and confirm key tour elements, such as visits, meals, and event venues.
- Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues.
- Maintain accurate booking/ event costs, ensuring all tours are completed within set budgets, event GP margins are maintained, and client payments are received in the agreed time frames.
- Organise logistics for multiple groups travelling at once.
- Playing a leading role in the event delivery on the ground, regularly travelling to our events and working with groups and suppliers face to face.
- Contribution to identifying improvements to work organisation, procedures and the products we offer.
Skills Required:
- Proven experience of delivering exceptional customer service
- Experience of leading a team
- Knowledge and experience of travel operations
- Can do attitude, with the ability to approach and resolve problems.
- Ability to work at pace and to crucial deadlines, with strong time management.
- A team player who wants to support the wider team, taking ownership of delivering a great customer experience and smooth operation start to finish.
- Analytical skills and attention to detail
- Ability to follow procedures and keen to improve and develop them.
- Excellent verbal and written communication skills and accurate written and spoken English.
- Commercial & financial awareness
- A good working knowledge of excel
- Adaptable and flexible
The Package:
- Salary dependent on experience
- Monday to Friday, 35 hours per week, with options to work 08:00 - 16:00, 08:30 - 16:30, 09:00 - 17:00, 09:30 - 17:30 (flexible working hour requests can also be considered around term time).
- Annual salary reviews linked to performance.
Interested:
- If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to
