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Customer Support Advisor

Major Recruitment Castle Donington
Posted 11 days ago, valid for 7 days
Location

Swadlincote, Derbyshire DE11, England

Salary

£25,000 - £26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • We are looking for a dedicated Customer Support Advisor to join our client in Swadlincote.
  • The role requires processing customer purchase orders accurately and managing customer calls related to sales and delivery updates.
  • Candidates should have previous experience in a fast-paced customer service or sales environment, along with strong communication skills.
  • The position offers a salary of £25,000 per annum and requires candidates to work 40 hours per week from Monday to Friday.
  • Successful applicants should possess strong time management skills and proficiency in systems like Microsoft Dynamics.

We are seeking a dedicatedCustomer Support Advisorto join our established client in Swadlincote.

The successful candidate will be responsible for accurately processing customer purchase orders while maintaining a low error rate. They will collaborate with team members to ensure all orders are processed by the end of each day. Additionally, the role involves managing both incoming and outgoing customer calls, supporting a dedicated sales area, and overseeing the production process to keep customers informed of any delivery changes.

Working Hours + Salary:

  • Monday to Friday
  • 40 hours per week
  • 25,000 per annum

Key responsibilities include:

  • Handling after-sales issues, including complaints and queries, promptly and effectively.
  • Ensuring customer service excellence by coordinating and responding to queries in a manner that aligns with both customer satisfaction and business interests.
  • Managing stock returns and goods returns as necessary.
  • Providing accurate product information to customers and internal teams.
  • Supporting low-spending accounts to drive sales growth.

Candidates should have:

  • Previous experience in a fast-paced customer service or sales environment.
  • Strong time management skills and a high level of accuracy and attention to detail.
  • Excellent communication skills, both via telephone and email.
  • Proficiency in using systems and sales platforms, ideally Microsoft Dynamics.

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