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As a leading supplier of specialist nursing services to both the NHS and Pharmaceutical sector, our teams have helped to support patients in over 6,500 practices and 25 Hospital Trusts.
Due to the expansion of our team, we are seeking Service Support Executives to join our team. Bring your expertise, skills and experience to help us deliver first-class healthcare services.
Service Support Executive (Onboarding GP practices)
NSHI have secured an exciting new contract to deliver a Nurse Specialist led diabetes service on behalf of a world-renowned pharmaceutical company.
The role of the Service Support Executive (SSE) is to work as an integral part of the diabetes service team by identifying, engaging and onboarding GP practices and NHS localities who would benefit from receiving additional Nurse Specialist support in the management of their diabetic populations.
This will involve remotely contacting GP practices and health localities (from across the UK) to explain how this new service would support their patients achieve better glycaemic control and ultimately reduce their risk factors and improve health outcomes.
Once support is requested, each SSE will continue to work with the practice or localitys nominated lead, to ensure the service paperwork is completed in a timely manner and to complete the practice onboarding, to the point where the Audit Day is booked with an NSHI Nurse Specialist, essentially the start of the diabetes support service.
Key Roles and Responsibilities
- Identify and engage with GP practices and healthcare localities across the UK
- Generate interest in receiving additional diabetes nurse specialist support through the service offering
- Ability to communicate the key features of the service, its delivery and the benefits to patients and the NHS
- Follow up potential leads / customers in a timely and professional manner
- Capture key data to assess metrics in relation to service demand, call volume, volume of calls per practice, the success rate and timing and duration of calls, to establish most effective model and contact strategy
- Provide practices who request the service with the earliest available date for the audit day with a Nurse Specialist
- Work on projects autonomously as dictated by the business
- Deliver a flexible and adaptable service which meets local customer/client needs
- Support NSHIs services through the accurate and timely implementation of all SOPS
- Support the ongoing work of other NSHI teams as and when required
- Work on additional projects as dictated by the business
Relevant Experience
- Educated to A-level or equivalent
- Sales experience
- Presentation skills experience
- Competent and professional telephone manner
- Ability to work on your own or as part of a team
- Computer literate with Microsoft Word/Excel/Outlook
- High attention to detail
- Ability to follow processes / workflows
- Email management
Key Competencies
- Understanding of the Pharmaceutical Industry
- Strong presentation skills
- Good organisation and planning/prioritising skills
- Excellent communication skills, both written and verbal
- Good team player and cross functional worker
- Problem solver
- Can work under own initiative
- Motivated and committed to the role
- Smart and professional appearance
- Sound interpersonal skills
- Acts with integrity and as a credible ambassador for NSHI, ensuring effective delivery of customer service, quality standards and targets through team working
- Adjust quickly to changing circumstances, communicating effectively, contributing constructively and remaining focused under pressure
- Customer focused
- Maintain knowledge and understanding of the ABPI Code of Practice
- Adjust quickly to changing circumstances, contributing constructively, and remaining focused
- Willing to undertake any duties within capability, as and when required
- Undertake any training needs which have been identified by self or others to improve knowledge and understanding to support continuous development within the role
This is a hybrid position - working from home with occasional travel to our Head Office as and when required. The ideal candidate will therefore live within easy commuting distance of Swaffham, Norfolk.
