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Customer Service AssistantOffice Based, Swansea
Role Overview:Step into a dynamic role where your linguistic skills and customer service expertise will shine. This position offers the chance to be at the forefront of delivering exceptional service within the cyber security training sector. As a Customer Service Assistant, Europe, you will play a pivotal role in ensuring that clients and delegates across the EMEA region receive unparalleled support.
Benefits:- Professional Growth: Engage with a diverse range of clients and departments, enhancing your communication and problem-solving skills.- Multilingual Environment: Utilise and improve your language proficiency in French and one modern European language (Italian or Dutch preferred), alongside English.- Collaborative Culture: Work within a supportive team that values continuous improvement and customer satisfaction.- Travel Opportunities: Occasionally travel to London for events, offering a change of scenery and the chance to network.
Key Responsibilities:- Customer Interaction: Serve as the first point of contact for all enquiries, building rapport through email and telephone interactions.- Support Across Departments: Liaise with global departments, assisting the sales team and clients throughout the EMEA region.- Problem Solving: Handle queries effectively, providing timely and suitable solutions to ensure customer satisfaction.- Administrative Tasks: Log, update, and create tasks as needed, process payments over the phone, and check invoices on behalf of billing.- Event Assistance: Provide support during events, including delegate registration and basic technical support.- Relationship Building: Form key relationships with delegates and customers, ensuring they receive world-class service.Skills and Experience Required:- Language Proficiency: Fluency in French and one modern European language (Italian or Dutch preferred) is essential, along with English.- Customer Service Experience: Previous experience in a customer-facing role, demonstrating strong communication and problem-solving skills.- Technical Aptitude: Basic technical support skills and account administration experience are advantageous.- Organisational Skills: Ability to manage multiple tasks efficiently and effectively.- Team Player: Willingness to support various teams and departments as required.
This role is ideal for a proactive individual who thrives in a multilingual environment and is passionate about delivering exceptional customer service. If you meet the language requirements and have the necessary skills and experience, this could be the perfect fit for you.
Please contact Rachel Phillips, Associate Director in confidence regarding this brand new opportunity in Swansea or apply directly below:
