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Customer Service Representative
Up to 25,000 + early finish on a Friday
Full Time, Permanent
My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.
The primary role of the customer service representative is to provide excellent customer service to a global customer base.
As a Customer Service Representative you will be require to:
- Process all customer enquiries and purchase orders in a timely manner
- Take "ownership" of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints
- Develop strong interpersonal links with internal and external customers
- Take responsibility for customer information in system, monitoring and updating to ensure accuracy
- Work with other departments including finance, production, purchasing and logistics to ensure high levels of service are achieved and customer expectations are met.
- Develop and build strong working relationships with internal sales and new business development teams.
- Contribute to the development of the department by challenging current practices and identifying areas for improvement.
In order to be successful in this role, you will need:
- Proven track record customer service or internal sales role preferable
- Good IT skills including Microsoft Office and ERP/MRP systems
- High level of attention to detail
- Excellent understanding of outstanding customer service
- Process driven and great attention to detail
- Good communication and organisational skills
- German language (desirable)
This is a permanent role, Monday to Friday with hours of work being Monday to Thursday 08.00 - 16.30 Friday 08.00 - 14.30
For immediate consideration, please forward your CV to Saskia at Vibe Recruit today.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
