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Drive your Career Forward!
A career as a Claims Fraud Investigator at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.
As a Claims Fraud Investigator you’ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud.
Claims Fraud Investigator - Key responsibilities
- Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement.
- Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making.
- Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales.
- Engaging with external suppliers including accident investigators, motor engineers and panel solicitors.
- Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation.
- Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability.
- Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations.
Claims Fraud Investigator - Desirable behavioural attributes
- Enthusiasm and passion about fraud prevention.
- Excellent decision making and problem-solving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business.
- Ability to perform in a fast-paced environment.
- Strategic and Inquisitive thinker with a methodical approach to work.
- A high level of self-motivation and a willingness for personal development.
- Strong interpersonal and organisational skills.
- Excellent communication skills, both written and orally.
- Counter Fraud/Financial Crime experience desirable.
- Claims handling experience desirable.
Benefits:
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
