Social Care Quality Lead

Role - Social Care Quality Lead
Location- South Wales and South East
Salary- 50k-55k depending on experience
Your role as a Quality Lead / Manager:
You will be responsible for overseeing a portfolio of care homes across South East and South Wales. You will manage a team of compliance partners and ensure compliance of sites.
We are looking for someone to drive quality assurance and improvement within Adult Social Care services across Wales.
To be successful in this role you must have experience with care services and be proficient in CIW inspections and reports.
Your duties and responsibilities as a Care Service Quality Lead:

• Conduct regular audits and evaluations of our care services to ensure adherence to high standards of care.
• Identify areas for improvement and work with operational teams to create and implement action plans.
• Provide guidance and advice on the continuous improvement of service delivery.
• Lead the development, implementation, and monitoring of the Quality Assurance framework.
• Ensure compliance with CIW regulatory standards, staying updated on relevant changes in legislation and best practices.
• Act as the point of contact for CIW inspectors, managing inspections and audits.
• Lead on the preparation and presentation of reports for external regulatory inspections and internal governance.
• Develop and maintain effective risk management strategies, ensuring all risks are identified, assessed, and mitigated.
• Manage governance processes including incident reporting, safeguarding, and quality improvement action plans.
• Ensure services meet health and safety regulations and other statutory requirements.
• Lead investigations into serious incidents, complaints, or safeguarding issues and oversee corrective actions.
• Work collaboratively with senior management, external regulators, and other stakeholders to ensure quality standards are maintained and improved.
• Provide leadership, advice, and support to internal teams in matters related to quality assurance, governance, and compliance.
• Maintain strong professional relationships with key stakeholders, including CIW, local authorities, and the people we support.
• Regularly report to the senior leadership team on quality performance, risks, and regulatory compliance.
• Lead on internal audits and present findings to senior management, identifying opportunities for service improvement.

To be successful in your role, you should have the following skills and experience:

• Excellent knowledge of CIW regulatory frameworks and inspection processes.
• Strong leadership and decision-making skills with the ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to handle complex issues relating to governance and compliance.
• Credible and professional, with excellent communication and interpersonal skills.
• Ability to work under pressure, manage multiple priorities, and deliver results to deadlines.
• Commitment to promoting high standards of care, safeguarding, and continuous improvement

Desirable experience to be successful in your role as Quality Lead:

• Prior experience as a CIW inspector or auditor.
• Membership of relevant professional bodies (e.g., Social Care Wales).

If you would like to discuss this role further please contact Jade Whitmore on (phone number removed) /

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