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Customer Service Administrator

Customer Service Administrator

Pertemps Swindon

Posted 2 days ago, valid for a month

Swindon, Wiltshire SN1 2ED, England

Full Time

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Sonic Summary

The position of Customer Service Administrator offers a salary of £26,700 per annum and is located in Swindon.
This permanent role requires candidates to work 39.5 hours per week on rotating shifts.
Ideal candidates should possess strong communication skills and experience in handling customer complaints, scheduling, and appointment booking.
The job involves responsibilities such as managing diaries, processing invoices, and coordinating with Field Support Engineers.
Applicants should be flexible, motivated to learn, and maintain a polite and professional demeanor in customer interactions.

Job Title: Customer Service AdministratorSalary: £26,700 per annumLocation: SwindonContract: PermanentHours: 39.5 hours per week (Rotating shifts 2 weeks – earlies & lates)

Monday – Thursday 7:30 AM – 5:30 PM, Friday 7:30 AM – 5:00 PM
Monday – Thursday 9:00 AM – 6:30 PM, Friday 9:00 AM – 6:00 PM

Swindon Pertemps are currently recruiting in the SN5 for a customer service administrator. If you thrive in a fast-paced environment and have excellent communication skills, this role is for you!

Healthcare (bupa)
On -site gym
Quite room for relaxation
Break areas with pool and darts

Key responsibilities

Handling customer calls, scheduling, and prioritising work
Managing diaries and booking appointments
Taking payments and processing invoices
Keeping customers informed of any delays or updates
Ensuring accurate data entry and maintaining records
Creating and processing daily reports to meet deadlines
Coordinating and supporting Field Support Engineers’ schedules
Placing warranty and service calls for engineers
Assisting sales teams in promoting products to customers

About the right candidate:

Flexible and adaptable to different tasks
Bubbly with a positive attitude
Motivated to Learn and develop new skills
Polite and professional in customer interactions
Resilient when handling complaints and queries

If you have a strong phone manner, experience in customer complaints, scheduling, and appointment booking – we want to hear from you! Call Pertemps Swindon and ask for Snix if you want to discuss further.

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