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�?1st Line Support �?Help Desk �?IT Support Technician�?IMMEDIATE START�??? £14.29ph (Temporary – Permanent)?? Swindon - on site 3 days per week (�?NON - NEGOTIABLE�?)? 35 hours per week
Are you passionate about technology and love helping others? Are you looking for an opportunity to get in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!
The role
- Efficiently log IT incidents and service requests using our ticket system.
- Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
- Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
- Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
- Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
- Maintain excellent communication skills and a strong desire to assist others.
