IT Commercial Solutions Team Leader

We have an exciting opportunity for an IT Commercial Solutions Lead to join our team.

The Commercial Solutions Team is a busy and hardworking operational support team of around 20 people supporting a range of commercial systems that process approximately £160m revenue per year, underpinning our supporter engagement and visitor experience at properties. These systems include EPOS tills, payment card devices, stock management, car park technology, workforce planning tool, admission scanners and associated back-office systems.

This team also plays an important part in projects to replace, upgrade or introduce new systems and their knowledge and experience inform future requirements and key technology choices.

This work is done in close collaboration with colleagues in other IT functions, front-line operational roles, and central departments.

Transformative projects in the commercial space are underway to enable improved future growth potential, giving us richer information about our supporters’ needs, as well as a better experience for our visitors and people who use the systems. There are also other significant change initiatives in the wider application landscape that may require the support of this team.

Salary: Circa £58,000

Closing Date: 1st December 2024

Interviews: 11th & 13th December 2024

We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. 

We've got passionate people in all our teams, and we've got so much more we want to achieve. 

We're for ever, for everyone, and we really mean that.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

As IT Commercial Solutions Team Leader you are responsible for leading and managing the IT Commercial Solutions Team – setting clear priorities and objectives, developing and coaching, and creating a positive and engaged climate.

You’ll monitor delivery, define success metrics, and engage with colleagues across IT and the wider organisation on the operational service being provided. You’ll be responsible for professional best practice within the team and ensuring that the relevant IT policies and processes are followed.

You’ll engage with relevant projects, providing your knowledge and expertise on current commercial systems and on requirements for new or replacement systems, ensuring that projects are handed over well into live operation and successfully transition from project mode into live support. This may evolve to cover further IT applications over time.

You will also manage resourcing and budgets for the team, with delegated authority from the Head of IT Delivery.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position we’re looking for someone who has:

• Leadership skills with proven ability to manage and motivate a large and busy operational support team.
• A collaborative, self-motivated, multi-tasking, and organised approach to work.
• Communication, relationship management, negotiation and influencing skills with extensive experience of managing expectations and engagement with stakeholders at different levels in an organisation.
• Good technical knowledge of a variety of applications, preferably including EPOS and commercial solutions.
• Experience of IT operational support and customer service skills in the context of a large and busy organisation, including crisis management.
• Experience of supplier relationship management and of working in a hybrid in-house and outsourced context.
• Financial, budget and resource management experience.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.