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- Responsible for the day-to-day delivery of the support service to a caseload of up to 20 service users.
- Assess and create support plans and risk assessments.
- Take a positive, trauma-informed approach to working with service users with complex needs and challenging behaviour.
- Conduct regular reviews of support plans and risk assessments as required.
- Take a pro-active approach to multi-agency working e.g. the police, social services.
- Ensure a high standard of customer service is upheld.
- To attend team meetings and take part in service policy and planning.
- To keep up to date with legislation affecting housing and welfare benefits.
- To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.
- To deal with the immediate support needs of the Service users as appropriate.
- To assess resident safety and develop risk management strategies.
- To ensure that all written work both for internal and external use is of a high standard.
- Carry out inspections of properties to ensure that they are maintained to a good standard.
- Take appropriate action to deal with breaches of licence agreements.
- Ensure void turnaround times are kept to a minimum.
- Experience within local authority, voluntary, independent, charity or social housing sector desirable.
- Knowledge in identifying and dealing with substance misuse issues desirable.
- Successful track record in developing services in response to changing needs and demands.
- 25 days Annual Leave, rising to 30 days with service
- Competitive Pension
- Life Assurance Cover, currently set at 5 x annual salary
- A Health Plan
- Cycle to work scheme
- Charity worker discounts
- Professional Development
