Health & Social Care Business Apprenticeship

Embarking on an Apprenticeship with First City offers an exciting and fulfilling opportunity to kick-start your career!

This role is ideal for someone leaving education who is eager to grow and make a positive impact on others. You'll gain valuable hands-on experience in the health and social care field, deepening your knowledge and skills while laying the groundwork for a rewarding future career.

First City Care Group is committed to delivering outcome-focused support, putting emphasis on individuals' abilities and aspirations. We believe in empowering those we support to achieve their goals beyond traditional care models. As the Lead Provider for Swindon, we are proud to work in partnership with local authorities to provide domiciliary care for residents, including those discharged from hospital and within our supported living services.

We are seeking an Apprentice to join our established team while undertaking a Business Administration course to complement learning within this position. In this dynamic role, you will support our team in a variety of administrative and care coordination tasks, ensuring that care packages meet the needs of service users while maintaining strong relationships with our partner organizations.

Key Responsibilities:

• Administrative Support: Assist with administrative tasks, ensuring the smooth running of care coordination processes.
• Capacity Management: Support the coordination of changes in care needs and identify emerging capacity requirements.
• Service User Advocacy: Act as an advocate for patients, ensuring safe and timely transfers of care.
• Contract Management: Support contract reviews, manage invoice queries, and contribute to the quality assurance process.
• Safeguarding & Risk: Ensure safeguarding procedures are followed and contribute to service user risk assessments. Maintain integrity when dealing with confidential matters and adhere to company policies.
• Communication: Collaborate with care teams, ensuring accurate and sensitive information sharing in line with data protection regulations.
• Scheduling and Allocation: Efficiently schedule and allocate care workers to client visits, ensuring continuity of care and appropriate skill matching.
• Care Worker Support: Maintain effective communication with care workers, providing support, guidance, and timely resolution of queries.
• Collaboration: Collaborate with healthcare professionals to ensure seamless service delivery.
• Documentation: Accurately complete and maintain all necessary documentation and systems.
• Confidentiality: Handle confidential matters with professionalism and integrity.
• Person-Centred Care: Provide compassionate, empathetic, and person-centred support to clients.

Skills:

• Strong communication skills, with the ability to work effectively in a team.
• Be willing to support with advocating for patients and make informed decisions based on best practices.
• Be willing to learn safeguarding processes and risk assessments.

Requirements:

• Be 18 years of age or older.
• Must have at least a grade C or 4 GCSE or equivalent in Maths and English, or be willing to undertake Functional Skills as part of the course.
• Have an understanding and/or interest in the health and social care sector.
• Complete course work on time and to a high standard and produce, maintain, and be responsible for content, accuracy, and sign-off of assessments completed.

Desirable:

• Health and social care qualification (GCSE or equivalent).

Duration:

The Apprenticeship will take between 12 - 18 months to complete.

Courses available: Business Administration Level 2 and 3, depending on previous qualifications.

Salary:

15,704 per annum, for the 1st year - Rate will be assessed after a year.

Location:

Swindon

Hours:

08.30 am - 5.00 pm, Monday - Friday. Some flexibility in hours may be required to suit the needs of the business.

Why Join Us?

At First City, you'll be part of a dedicated team making a real difference in people's lives. You'll work in a supportive environment where your contribution is valued and career development is encouraged.

This position may be closed sooner if a suitable candidate is appointed.