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The role of Customer Service Coordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred. The role is full time, 09.00 - 17.30 Monday to Friday, and is fully office based. The office location is remote so driving is necessary.Day to day responsibilities:路Responsible for the day-to-day scheduling of the Customer Service departmeny work-load, and coordination of the administrative tasks路Making courtesy calls in line with the customer journey路Stock control for Customer Service Operatives van路Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed路Log all contact with customers ensuring the data is accurate and up to date路Liaise between customers and contractors to ensure that information is shared appropriately and accurately路Deliver all services within the guidance of data protection legislation路Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email路Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works路Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed路Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets路Ensure all costs are managed through the correct process and registered in line with proceduresRequired experience, attributes and qualifications:路Ability to build rapport with customers, colleagues and sub-contractors路Excellent IT, written and verbal communication skills路Ability to work to deadlines under pressure路Proficient in Microsoft Office路Strong attention to detail needed路Previous experience in the building or property industry preferred路Must have a driving licence
Benefits:路Income Protection路Life Assurance 3 x annual salary路Bupa Single membership路25 days holiday plus bank holidays路Free Parking on site
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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