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Role: Workplace Experience Lead / FM Lead
Location: Nr Tadworth, South London
Duration: 3 month Temp to Perm
Rate: PAYE 24ph / PAYE Umbrella 30ph
The person:
The individual must have an exceptional interpersonal skills, with a vision for improvement and
innovation, and an analytical mindset; someone who can coordinate and install change throughout the
implementation cycle and journey of workplace experience. They must demonstrate a hospitality
mindset at all times.
The role:
* Liaise with FM Team and Client contacts in driving the workplace experience strategy.
* Manage/oversee the front of house team (including Reception) to ensure exceptional customer
service is always delivered.
* Manage and coordinate the creation of initiatives, working with onsite teams to promote and to
create a forward planner of activities.
* Manage/oversee all events activities on site ensuring a seamless end to end delivery.
* Manage/oversee all meeting and room bookings onsite, ensuring a seamless experience for
colleagues onsite.
* Support the delivery of the One Team ethos.
* Liaise with other aspects of the FM Service delivery (e.g., housekeeping and catering) to further
enhance the workplace experience onsite.
* Develop and nurture business relationships with all client contacts across the site through these
relationships, gain insights into anticipated future requirements and work these into the service
delivery strategy.
* Support the FM Team and Client with delivering individual building or site wide projects and
initiatives.
* Support the Facilities Manager and Assistant Facilities Manager in driving consistency and
standards across the site.
* Deliver value to our customers by providing top quality consultancy and acting as a trusted
advisor.
* Establish and maintain customer relationships by promoting site activities and promoting the
wider facilities teams.
Experience Required:
* Previous experience of Building Services in a Corporate or hospitality environment.
* Previous experience in organising, managing events and large meetings.
* Computer literate in MS Office Applications.
* Track record of building positive relationships and delivering exceptional customer service.
* Always set high standards for themselves and others.
* Can inspire others and support new ideas and initiatives.
* Can adapt to changing demands and deadlines.
* Good understanding of the customers' needs and takes pride in the service delivered to our
customers and our customers' customers.
* Ability to analyse data, identify trends and convey results, deploying an action plan in a clear,
concise and confident manner.
* Excellent spoken and written communication skills and the ability to communicate in an effective
manner.
* Ability to think strategically and independently
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