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Position: Account Manager
Location: West Midlands
Salary: 35k
The Company: My client is proud to be the Midlands leading privately-owned POS and Commercial Printers. My client intends that the business remains independent, family-owned, and financially secure thus providing a safe haven for its clients and a rewarding place to work for its staff. My client is seeking a high-performing Customer Service/Account Manager with a proven track record to provide excellence in customer service in order to nurture client relationships, offer solutions to print marketing issues, and increase overall account revenue.
The Role:
- Act as the main contact for a portfolio of assigned accounts
- Build strong relationships with their customers
- Identify and act upon new business opportunities with existing customers
- Develop comprehensive understanding of the company’s service offerings
- Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
- Answer client inquiries in a timely manner
- Attend in-person customer briefings and reviews when required
- Provide feedback from customer meetings to Sales Director
- Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience
- Work with all other departments to provide new innovation for clients, expanding company’s product portfolio
- Liaise with the other customer service/ account managers to improve customer service company-wide
Requirements:
- Minimum two years’ experience as a customer services/account manager within the print industry
- Enthusiastic and self-motivated with a passion for print and customer service
- Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product
- Strong communication skills, especially within and across production departments; ability to work as a member of a team
- Can-do attitude to meet challenges and requests from customers
- Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines
- Demonstrable experience with a print-specific MIS or similar for booking/tracking projects
