Back to searchScheduler ( Nights )
Pertemps Tamworth
Posted 17 hours ago, valid for 4 days
Tamworth, Staffordshire B79 7PD, England
£28,000 per annum
Full Time
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Sonic Summary
- The NIGHT TEAM MEMBER position offers 12-hour shifts on a 4 on 4 off schedule, with hours from either 7pm to 7am or 9pm to 9am.
- The role involves being the first point of contact for customers and drivers, requiring excellent verbal and written communication skills.
- Candidates should possess strong attention to detail, problem-solving abilities, and experience in high-pressure environments, with prior experience in contact centers or transport offices being advantageous.
- The job includes responsibilities such as customer service, job allocation, handling complaints, and ensuring resource availability.
- The position offers a competitive salary, although specific figures are not mentioned, and requires a minimum of relevant experience in similar roles.
Become part of a successfuloperation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service.
Reporting to your Manager you will be responsible forbeing the firstpoint of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -
* Provide a high standard of customer serviceto all customers
* Respond appropriatelyto both customers and drivers
* Allocate jobs to drivers & planningto achievethe required response times
* Handling of live customer complaints
* Full awareness of real-time resource availability
* Pricing of jobs for drivers & customers as per pricing process
* Maximise opportunities to prevent occurrence'sof loss-making jobs.
What we need from you to be successful :-
* Strong Work ethic giving full attention to detail & accuracy
* Able to solve complaints and issues
* Able to work alone and unsupervisedat times
* Experience within a high pressured environmentis advantageous
* Strong admin skills & willingness to be flexible.
If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you
Apply Now for a positive career move
