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IT Account Manager

ITSS Recruitment Ltd
Posted 4 days ago, valid for 24 days
Location

Tamworth, Staffordshire B79 7PD, England

Salary

£55,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for an IT Account Manager focused on client relations, offering a salary of up to £55K basic with an OTE of £85K plus bonuses.
  • The role is hybrid, based in Tamworth, West Midlands, with travel to client sites in the surrounding area.
  • Candidates should have prior experience in an IT Sales or Account Manager role, particularly within a Managed Service Provider or Microsoft environment.
  • Key responsibilities include building client relationships, monitoring satisfaction, and documenting client activities in the company's CRM system.
  • This is a newly created position due to the company's growth of 50% over the last 18 months, and no new business sales are required in this role.
IT Account Manager - Client relations (no new business) - Hybrid Working - Up to 55K basic 85K OTE + Bonus - Tamworth, West Midlands

We are looking for a highly motivated and skilled IT Account Manager to join an established, Microsoft Partnered, Managed Service Provider with offices in Farringdon, London, Bournemouth, Farnham, Surrey and Tamworth.

This exciting opportunity will suit a talented IT Account Manager who is well versed in relationship management and building rapport within an IT environment. This is a brand new position due to the organisations growth (50% over the last 18 months) and you will be working in a team of 6 Account Managers.

Please note that this is an IT Account Manager / client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.

The position hybrid from Tamworth / home with travel to client site in and around the West Midlands (travel costs reinbursed). There are optional team building and social events from head office in London too.


IT Account Manager Key skills:

* Build rapport within your designated client portfolio
* Arrange regular meetings with clients to understand their needs and ensure we are delivering great customer service
* Map client requirements to our portfolio of services, creating opportunities as required
* To organise client meetings and selling activities to ensure that the monthly gross margin targets are achieved and exceeded
* To be aware of competitive threats and pressures and feedback internally to the company with recommendations of any changes
* To monitor clients' satisfaction of the on-going services delivered by the company and advise of improvements as appropriate.
* Forecasting on a monthly, quarterly and annual basis
* To document all client activity and developments on the company's CRM system
* To complete all appropriate sales reporting by the agreed deadlines
* To act as client advocate within the business ensuring any additional resources such as pre-sales are fulfilled
* Experience within an MSP or Microsoft Environment

You will be a motivated IT Account Manager with fantastic communication skills and have prior experience within a IT Sales/Account Manager role. The successful IT Account Manager should have strong relationship building, organisational skills and the ability to work as part of a team.

We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.