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IT Administrator
Salary: Above Market Average
Location: Based onsite in Tamworth
Overview:
Working for an outstanding and well-established IT outsourcing company, the Successful IT Administrator will be responsible for providing support and co-ordination of telephone calls and tickets to the Service Delivery team.
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities:
- Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA
- Supporting the Service Desk Manager
- Ensure that reports for monitoring key support activity are run and appropriate actions are taken
- Prompt escalation of client issues to the appropriate team
- Review previous days reporting and calls and identifying any issues
- Produce and update new communication plans for new and existing clients as required
- Assisting and supporting the management support team with ad hoc Service Desk management when senior colleagues are on annual leave or absent
- To coordinate the customer satisfaction survey feedback, organising information and identifying failures
- General administrative tasks
Essential Experience:
- Fantastic Customer Service and Administration experience
- Solid experience with MS Office packages
- Excellent written and verbal communication skills
- Keen eye for detail
- Experience working with a ticketing system or call log system would be highly advantageous
- A keen interest in the IT sector
Benefits:
- 23 days annual leave rising to 27 + statuary
- Pension
- Death in Service benefit
- Car parking
**This is a brilliant opportunity for any IT professionals who want to work for a company that is stable, and take your career development seriously**
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
