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Pertemps Tamworth
Posted 14 hours ago, valid for 4 days
Tamworth, Staffordshire B79 7PD, England
£26,000 per annum
Full Time
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Sonic Summary
- Join a rapidly growing business in Tamworth that provides a reliable and cost-effective service.
- The role involves being the first point of contact for customers and drivers, requiring strong communication skills and flexibility.
- Key responsibilities include customer service, job allocation, handling complaints, and pricing jobs.
- Candidates should have experience in high-pressure environments and possess strong administrative skills, with previous contact center or transport office experience preferred.
- The position offers a competitive salary, and applicants should ideally have at least 2 years of relevant experience.
Become part of a successfuloperation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service.
Reporting to your Manager you will be responsible forbeing the firstpoint of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -
* Provide a high standard of customer serviceto all customers
* Respond appropriatelyto both customers and drivers
* Allocate jobs to drivers & planningto achievethe required response times
* Handling of live customer complaints
* Full awareness of real-time resource availability
* Pricing of jobs for drivers & customers as per pricing process
* Maximise opportunities to prevent occurrence'sof loss-making jobs.
What we need from you to be successful :-
* Strong Work ethic giving full attention to detail & accuracy
* Able to solve complaints and issues
* Able to work alone and unsupervisedat times
* Experience within a high pressured environmentis advantageous
* Strong admin skills & willingness to be flexible.
If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you
Apply Now for a positive career move
